I would like to request a refund for my order.

Dissatisfied

1. Our Product Research Team has dedicated significant time to identifying products that we believe our customers will love, as they are based on market demand, trends, and popular items.
2. We kindly ask for your understanding that as a small business, there are many costs involved. Therefore, we encourage our customers to do thorough research and ensure the product they are purchasing meets their needs. If you feel the product is not what you're looking for, we recommend not proceeding with the order.
3. While we understand you may not be satisfied with your item, please note that operational costs have already been incurred, and as such, all sales are final. Unfortunately, we are unable to offer refunds.

Incorrect Item

1. An incorrect item received constitutes receiving a totally different item as shown on our website.
   • Example 1 [Will be replaced]: You ordered a dress and you received a pair of shoes.
   • Example 2 [Will be replaced]: You ordered lipstick and you received mascara.
   • Example 3 [Will NOT be replaced]: You ordered a weighted plushie and you feel that it's not weighted.
     • As a small business, we make every effort to ensure that the product information on our website is comprehensive and provides everything a customer needs to make an informed decision before proceeding with their purchase.
   • Example 4 [Will NOT be replaced]: You ordered a jacket in size large and you feel that you received a size small.
     • As a small business, we strive to ensure that the product information on our website is comprehensive, providing everything a customer needs to make an informed decision. We encourage customers to thoroughly review the details before proceeding with their purchase, and to avoid placing an order if they feel the product doesn't meet their needs or isn't what they are looking for.
2. A replacement order, with the same shipping speed that was used on your original item, will be created.
   • Please send us three photos in different angles of the item you’ve received as it will help us expedite your replacement order.
   • If a replacement order will be created, there is no need to send the incorrect item back to us.

Items Not Received After 30 Days

1. Items not received after 30 days [excluding shipments that are showing delivered on the carrier's website, e.g., showing delivered in USPS or Canada Post] is eligible for a free replacement.
   • A replacement order, with the same shipping speed that was used on your original item, will be created.
2. If the delivery status of your tracking number is showing "delivered", please contact your local post office. Here's a list of our most common carriers.
   • Please click here to know what tracking number should I give to my local post office.

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.