How to Find a Package Marked as Delivered but Missing

1. If tracking shows your item(s) as delivered but you can't find them, try checking your designated safe place, ask your neighbors (if it's safe to do so), or contact the carrier directly (some carriers deliver until 10 pm). Please check our Carrier Contact Information.
2. Verify the shipping address in your order confirmation. If it's correct:
   1. Look for a notice of attempted delivery or check if a postcard was left by your local post office.
   2. Check the delivery area for your package.
   3. See if someone else accepted the delivery, unless you have health or safety concerns about doing so.
   4. Check your mailbox or any other areas where you typically receive mail, as some packages may go through multiple carriers.
   5. Inspect locations like your porch, garage, or exterior doors, especially areas that are out of view from the street, such as under a mat or near a back entrance.
   6. Check with your building’s front desk, reception, or receiving area.
   7. Wait up to five business days, as in rare cases, packages may be marked as delivered before they actually arrive.
   8. If you still haven't received your package, please contact us within 30 days of the expected delivery, and we will do our best to assist you.
3. Important: Once your parcel has been turned over to your local post office, we no longer have jurisdiction over them as they are a separate entity and will rely on the delivery notice information provided on their website.
   1. Please call your local post office for assistance. Please check our Carrier Contact Information.

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.